A decade ago, managing your field crew was considered as the most crucial element when it comes to validating your results along with productivity.
But in today’s scenario, we have been hearing a lot about digitalization and automation. Yet, there are fields that require human intervention. Maybe in the future, when robots with AI (Artificial Intelligence) take charge, the situation might differ.
But at least until today, each business has a division that requires man-power. For instance, a courier or a pizza home delivery, physical audit, water and utility companies for fault rectification, network provisioning or maintenance require a human work-force.
So, what’s the challenge?
Some of these jobs require skilled man-power and some may not. If an organization feel that resources lack the desired skill, they either must train the resources to be fit for the role or they must be recruiting the skilled ones to handle the process.
Operational Challenges:
Below are some of the challenges from organizational point of view.
- How do I reduce the field operational cost?
- How to reduce the manual task?
- Do I get the accurate information from my team? How do I validate the information?
- How do I monitor my field crew?
- Is there a way I can reduce the TAT (Turn-around-time)?
- How can I ease the process of report generation?
- How to communicate with my end customers to make any changes?
Here’s the solution:
With technology on the fore front, automating a field crew operation can save you a lot of time. All it requires is a mobile & web application to carry-out the process.
- Mobile Application – Which supports BYOD (Bring Your Own Device)
- Web Application – Hosted on Cloud.
Here, we are getting a little more detail into what the application has to offer while automating the field work.
- BYOD – Easily incorporate contractors into your operations. External contractors can bring their own device, download the FieldOn app and the forms they need, and get to work.
- Zero Coding – No more trouble with the code as you can now easily create your own forms by drag and drop. This feature will ensure that organization will not rely on the development agency for minimal changes.
- Advanced Features – Shall support the advance features like GPS, QRcode, Barcode reader, Camera, Videos, Chat etc.
- Enterprise Integration – This shall be equipped with built-in modern integration services. It is required for an application to be integrated with other application with less effort.
- Roster & Schedule Management – A dashboard sort of feature for field related application to create one and modify the roaster details of their field crew.
- Crew Tracking – This feature is used to track the field user in real-time through web application. A report on the crew track can also be generated on a daily/monthly basis.
- GEO Fencing – This feature allows us to fence the area of interest. A notification alert will be sent if anyone from the crew cross it.
- Navigation – A feature that will navigate you the best route to reach your desired location.
- Support Online/Offline – A feature that helps you stay connected with the admin team even in the remote areas.
- What’s in the solution cost?
With offerings in abundance and technology at reach, companies now-a-days are looking for ways to counter their business challenges. And, it is to be believed that, technology that we have today is quite affordable and companies are finding more value in it.What’s in the benefits?
While we are talking about possibilities at large, benefits might vary from one organization to the other.Below are some of the benefits that we have narrowed down to,
- Reducing the TAT results in the form of a happy customer.
- Transparency in operational expenditure.
- Enabling better planning of resources by rostering and scheduling.
- Improved customer satisfaction.
- Customer notification.
- Reduced in operational cost.
- Field crew navigation that saves a lot of time.
- Help in capturing field inventory geo location and other relevant information.